Outpatient Billing and Financial Services

Many WVU Healthcare outpatient clinics are operated by WVU Hospitals (as of January 1, 2012). Patients or their insurer will receive two bills for a visit: one for professional services and a separate facility charge.

What are professional services and facility charges?

The "professional service" bill covers the medical care provided to you by a WVU doctor or another health professional. This bill will be sent by University Health Associates (UHA.)

The "facility" bill covers the cost of office space and equipment, operations, medical recordkeeping, and other services provided by the hospital to make the healthcare possible. This bill will be sent by WVU Hospitals.

For questions about a WVU Hospitals bill

WVU Hospitals Patient Financial Services office is available to answer your questions and help resolve any issues related to your bill. You can contact them at 304-598-4032, or 800-368-6362.

For questions about a UHA bill

The University Health Associates office is available to answer your questions and help resolve any issues related to your bill. Patients with questions about physician charges or any UHA bill should call 304-285-7100, or 800-541-4009.