Services for Healthcare Professionals University Medical Laboratories University Medical Laboratories is dedicated to meeting the complex needs and high standards of today’s healthcare providers. We offer a comprehensive menu of anatomic and clinical pathology services designed to assist healthcare providers throughout the region, with testing performed in the laboratories of West Virginia University Hospitals (WVUH). Full-time, on-site West Virginia University (WVU) pathologists are available to discuss complex cases, provide information about diagnostic pathways, and assist in designing specific testing protocols. UML can provide educational support for physicians, office staff and laboratory and other hospital personnel. Our Client Services Department is available to provide test information, retrieve test results, and handle all other inquiries. Specially trained client service representatives provide timely follow-up for all inquiries and will refer calls to other UML or WVUH professionals as necessary. To reach Client Services call (888) 865-3678 or 304-293-1030. Courier Service UML provides regularly scheduled courier service seven days a week. In addition to timely specimen pick-up service, our couriers deliver test results and supplies. Special requests for pick-ups and supplies may be made through the UML Client Services Department. All UML testing is performed in laboratories accredited by the College of American Pathologists. We deliver these services in the most clinically relevant and cost-effective manner by applying the resources of dedicated professionals, leading-edge technology, advanced information systems, and efficient logistics. Tests Available More than 97% of UML tests are performed on-site at WVUH, thereby optimizing turnaround time for many procedures. This broad in-house menu, coupled with advanced instrumentation and UML’s skilled team of professionals, enables us to deliver an unrivaled level of service 24 hours a day, seven days per week. Our broad menu of routine and esoteric assays includes: Blood banking/Immunohematology Chemistry, Routine and Special Coagulation, Routine and Advanced Cytogenetics Cytopathology Endocrinology Flow Cytometry Hematology Histocompatibility Histopathology Immunology Immunohistochemistry In-Situ Hybridization Microbiology Molecular Pathology, including microbiology test Oncology Markers Therapeutic Drug Monitoring Toxicology Urinalysis Virology STAT Testing Service STAT testing is available for a variety of tests offered through UML. Please contact the Client Services Department for listing of tests available on a STAT basis for your geographic area. Reporting of Test Results UML offers a variety of reporting options for clients: Daily delivery of reports by courier FAX Remote Printer Medsite (an Internet based reporting software) Labtest (an order entry, result retrieval computer system offered to UML clients) UML offers same-day turn around time for many procedures, with most routine testing reported within 24 hours of specimen receipt in the laboratory. Tissue pathology and cytopathology results typically are reported within 48–72 hours of specimen receipt in the anatomic pathology laboratory. Test results may be available by telephone prior to delivery of reports electronically or as hard copy. STAT test results and critically abnormal test results are automatically telephoned to the referring physician’s office or answering service. Any physician requesting the critically abnormal test results NOT be telephoned must sign an appropriate waiver form available through UML. UML laboratory test reports provide appropriate reference ranges for each test performed, and abnormal test results are flagged for immediate recognition. Supplies UML provides containers and forms for the collection and transport of laboratory specimens. Supplies can be ordered by notifying the couriers or calling the Client Services Department. Test Requisition Forms Test requisition forms are pre-printed with the client name, address and account number. Frequently ordered tests are pre-printed on the requisition to facilitate test ordering. A completed test requisition must be submitted with the specimen(s), including patient name, billing information, specimen collection date and tests requested.