01/10/2008

WVU Student Health Service Announces Changes to Gynecology Appointment Scheduling

Students given extended scheduling options as opposed to one-day advance

Beginning Jan. 14, West Virginia University Student Health Service (SHS) will revamp its gynecology scheduling system.  Students may schedule a gynecology exam beginning on Mondays for that week and the following week. 

“The Student Health Advisory Board (SHAB) has listened to WVU students and devised a plan to increase appointment options for our gynecology services,” Jan Palmer, M.D., director of SHS, said.

Dr. Palmer expects appointments to fill quickly, but students have the option of calling anytime in a given week for appointments that week, and the following week.

“Providing more scheduling options is just one step towards more efficient patient care,” Palmer said. “We hope the students will help by showing up on time, and canceling if they can’t make it to their appointment.  When our providers wait for patients who don’t show up, it puts a strain on our limited resources for all students.”

An e-mail reminder system, which will send gynecology patients a notification of their appointments, is scheduled to debut this spring and could eventually extend to all SHS services.

The SHAB and staff will examine the new system periodically to determine whether it is operating efficiently and meeting the needs of students. 

During the fall semester at a student–initiated SHAB meeting, WVU students and SHAB student representatives discussed introducing a no–show fee for missed appointments.  SHAB representatives will propose the implementation of a no–show fee to the WVU Student Government Association at the Association’s first spring semester meeting. 

The fee would be the equivalent of the patient’s co-pay. 

“SHAB is here to advocate students’ rights regarding health and wellness on campus,” Allison Sutherland, SHAB president and senior biology major, said.  “We hope to work with the SGA to find a solution that helps us maximize the amount of appointments offered by the SHS.”

SHAB members hope that the fee and e-mail reminder will curb the amount of no–show patients.

Appointments can be booked by calling (304) 293-2311 x 1, Monday through Friday from 8:30 a.m. to 5 p.m., with the exception of Thursday when appointments are scheduled from 9:30 a.m. to 5 p.m.

- WVU -


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For more information:
Cassie Waugh, HSC News Service, (304) 293-7087
waughc@wvuh.com
cw: 01-10-08

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